Privacy Policy

HYR is a ride hailing brand under the name of HYR cabs owned & operated by HYR Technologies Private Limited. HYR Technologies purely acts as a ride hailing Technology that connects riders with drivers through the technology platform for transfer of goods & passengers. All vehicles booked through the HYR application or the website are fulfilled by third party drivers attached to our platform. HYR Technologies doesn’t own any vehicles attached to our platform. However we control or operate them with some terms & agreements, to ensure a smooth experience to the users booking a vehicle through HYR.

HYR recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on our website and other offline sources. This Privacy Policy applies to current and former visitors/users of our website and application. By visiting and/or using our platform, you agree to this Privacy Policy.

Contact information: We might collect your name, email, mobile number, location, city, state, pincode, country and ip address.

Payment and billing information: We might collect your billing name, billing address and payment method when you make payment for our services. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner RazorPay or any other 3rd party payment service provider.

Information you post:We collect information you post in a public space on our website or on any social media tagging our corporation.

Other information:If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

We collect information directly from you: We collect information directly from you when you register for an event or buy tickets, submit your query in our website or when you try to contact us by any means. We also collect information if you post a comment on our websites or ask us a question through phone or email.

We collect information from you passively: We use tracking tools like Google Analytics, Google Webmaster and browser cookies for collecting information about your usage of our website.

We get information about you from third parties: For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

We use information to contact you:We might use the information you provide to contact you for confirmation of a service you have ordered us or for other promotional purposes.

We use information to respond to your requests or questions: We might use your information to confirm your registration for a service request or contest which will be conducted at times by us.

We use information for security purposes:We may use information to protect our company, our customers or our websites.

We use information for marketing purposes: We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting.

We use information to send you transactional communications: We might send you emails or SMS about your account or service purchased.

We use location information:To assign cabs or offer live tracking facilities during your journey.

Sharing of information with third-parties: We will share information with third parties who perform services on our behalf like the vendors, drivers who fulfil the trip, who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

We will share information with our business partners: This includes a third party who provides or sponsors an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies.

We may share information if we think we have to in order to comply with the law or to protect ourselves: We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.

We may share information with any successor to all or part of our business:For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy. We will tell you and get your permission before we do this.

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites. We don't share your information with other marketing agencies involved in marketing other 3rd party products, services and so on which are not related to HYR cabs either directly or indirectly.

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of our Grievances Team is provided below:

Phone:+91-8148692005

Email:grievances@hyrcabs.com

If you have any questions about this Policy or other privacy concerns, you can also email us at contact@hyrcabs.com

This Privacy Policy was last updated on 01.05.2024, from time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

If any of our domain or sub-domains has its own privacy policy, then this privacy notice becomes void for those domains and subdomains.